Privacy Policy

Introduction

At Nidra Cottages, we respect the privacy of our guests and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a reservation, or engage with us.

Information We Collect

We collect different types of information to provide a seamless stay and enhance our services.

Personal Information

• Name, email address, phone number, and any other details provided when making a reservation.

• Payment information when confirming a booking or purchasing additional services.

Non-Personal Information

• Browser type, IP address, and browsing behavior on our website to improve user experience.

How We Use Your Information

We use your information for the following purposes:

Reservation Management

To process bookings, confirm reservations, communicate important updates, and provide a personalized stay.

Guest Support

To respond to your inquiries and provide assistance before, during, and after your stay.

Marketing & Promotions

With your consent, we may send promotional emails or messages about our cottages, special offers, and upcoming experiences.

Improvement

To analyze website traffic, gather feedback, and improve our website, accommodations, and guest experience.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

Service Providers

We may share your information with trusted third parties that help us operate our website, process reservations, manage payments, and provide guest services.

Legal Requirements

We may disclose your information if required by law or to protect the safety, rights, or property of Nidra Cottages, our guests, or others.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, track website usage, and gather data for analytics. You can disable cookies through your browser settings, but doing so may affect certain features of our website.

Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the following rights regarding your personal information:

Access

You can request access to the personal information we hold about you.

Correction

You can request correction of any inaccurate or incomplete information.

Deletion

You can request deletion of your personal information, subject to any legal obligations we may have.

Opt-Out

You can unsubscribe from promotional communications at any time by clicking the unsubscribe link or contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of our website or services after any changes signifies your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Thank you for choosing Nidra Cottages. We look forward to providing you with a comfortable, relaxing, and memorable stay.

Cancellation & Refund Policy

We understand that travel plans can change. To ensure the best experience for all our guests, we kindly request adherence to the following cancellation policy.

Reservation Changes or Cancellations

24-Hour Notice: Reservations may be cancelled or modified without penalty if a minimum of 24 hours' notice is provided before the scheduled check-in time.

Late Cancellations: Cancellations made within 24 hours of check-in will be subject to a cancellation fee equivalent to 50% of the booking amount.

No-Shows

Guests who do not arrive on the scheduled check-in date without prior notice will be charged 100% of the booking amount.

Late Check-In

If you anticipate arriving later than your scheduled check-in time, please inform us in advance. Failure to notify us may result in your reservation being treated as a no-show.

Group Bookings

Group bookings or multiple-room reservations require 48 hours' notice for cancellations or modifications. Failure to do so will result in a charge of 50% of the total booking amount.

Refunds

Prepaid bookings or deposits are generally non-refundable but may be credited toward a future stay if the cancellation is made within the applicable notice period.

If a refund is approved due to exceptional circumstances, the amount will be processed within 5–7 working days and credited to the original payment method.

We appreciate your understanding and cooperation, as this policy helps us provide the best experience to all our guests. If you have any questions, please feel free to contact us.

Address:
Near Cafe Sarwaa,, Inside Mare Holidays, Perumkulam, South Cliff, Varkala
Varkala, Kerala - 695141, India.

Phone : 8075049799

Email : nidrabysarwaa@gmail.com